Returns & Exchanges
Online Order Exchange & Return Policy
Prior to returning or exchanging product, please email your request along with your order number to firstname.lastname@example.org
- Live plant material may be returned or exchanged accompanied by receipt, within 48 hours of pick up or receipt of delivery.
- Living product is subject to inspection upon return and must be in its original state of good health.
- Under no circumstance will an exchange or return be approved if the plant material has been previously planted or removed from its pot.
- Supporting (non-living) products in original condition and accompanied by receipt may be exchanged or returned within 7 calendar days for a full refund. Beyond 7 days and up to 30 days after purchase, store credit may be issued if approved by Connon Nurseries.
- Workshop tickets are non-refundable, but are transferable if you are unable to attend.