Returns & Exchanges


Online Order Exchange & Return Policy

Prior to returning or exchanging product, please email your request along with your order number to

  • Live plant material may be returned or exchanged accompanied by receipt, within 48 hours of pick up or receipt of delivery.
  • Living product is subject to inspection upon return and must be in its original state of good health.
  • Under no circumstance will an exchange or return be approved if the plant material has been previously planted or removed from its pot.
  • Supporting (non-living) products in original condition and accompanied by receipt may be exchanged or returned within 7 calendar days for a full refund. Beyond 7 days and up to 30 days after purchase, store credit may be issued if approved by Connon Nurseries.
  • Workshop tickets are non-refundable, but are transferable if you are unable to attend.